Terms & Conditions

  1. Cancellation Policy

    1. For individual booking, the time for canceling without penalty is 48 hours before the scheduled date of your arrival. If you cancel after the 48-hour limit or if you fail to cancel your reservation resulting in ‘No-Show’, we will charge you a 1-night penalty. There may be additional applicable charges and taxes.
    2. For group booking with 5 or more individuals, the time for canceling without penalty is one week before the scheduled date of your arrival. If you cancel after the one-week limit or if you fail to cancel your reservation resulting in ‘No-Show’, we will charge you a 1-night penalty per individual. There may be additional applicable charges and taxes.
    3. To cancel your reservations, you must send us your name and Reservation Number through our email address This email address is being protected from spambots. You need JavaScript enabled to view it. .  Cancellations made through this email will be given a Cancellation Number that will be emailed back to you confirming the cancellation.

  2. Hotel Overbooking

    For reservations guaranteed with a form of payment at time of booking, rooms are held until hotel check-out time the day following arrival. For reservations not guaranteed with a form of payment at time of booking, rooms are held until set cancellation time per the rules of the reservation. In the event more guests arrive than can be accommodated due to hotel overbooking or an unforeseen circumstance, and hotel is unable to hold rooms consistent with this room hold policy, hotel will attempt to accommodate guests, at its expense, at a comparable hotel in the area for the oversold night(s), and will pay for transportation to that hotel.

  3. Hotel Reservations General Terms

    In addition to the previously specified terms and conditions, the following general terms and conditions apply to the reservations booked on this Site: Cancellation policies and other information about specific room reservations and properties may vary by room-type and other factors.

    SAREM INTERNATIONAL HOTEL has a no-pets policy.

    During your time of stay, the Sarem International Hotel may convert USD to ETB, the local currency. The rates are based on the exchange rate used by the hotel and are subject to change during currency fluctuations. Credit card charges are subject to additional fees by banks or credit card companies. This is not within the hotel’s control and may impact the amount charged to your credit card.

    While the hotel strives to accommodate all of its customers needs, it does not guarantee that special requests such as specific bedding types, conference room usage, and non- smoking rooms can be available at all times.

  4. Additional Charges

    In addition to room charges, various services such as Telephone calls, Business Center usage, and Laundry services will require an additional cost.

  5. Personal Information, Credit Card Information

    You agree that neither Sarem International Hotel nor any other providers of products or services related to this site are responsible or liable in any way for injury, loss/damage to your computer, interception/use of credit card information or any personal identifiable information related to or resulting from use of the site or any sites linked or associated with this site.

  6. Mis -Communications / Lost Transactions

    Sarem International Hotel and any other providers of products or services related to this Site are not responsible for communication malfunctions, failures, difficulties, or lost, stolen, or misdirected, transmissions, messages or entries, or the security of any such communications.

    Furthermore, Sarem International Hotel and any other providers of products or services related to this Site are not responsible for incorrect or inaccurate entry information, whether caused by User(s) or by any of the equipment or programming associated with the Site, or by any technical or human error that may occur in the processing of any information related to the Site.

    Sarem International Hotel and any other providers of products or services related to this Site may cancel or modify reservations where it appears that a User has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.

    You agree that neither Sarem International Hotel nor any other providers of products or services related to this Site are responsible for any damages that may arise as a result of any travel or hotel arrangements or other orders you request or make on this Site which are not processed or accepted for any reason.

  7. Modification

    Sarem International Hotel may at any time modify these Terms and Conditions or any other content in this website including rates without prior notice, and your continued use of this site will be conditioned upon the terms and conditions in force at the time of your use. Accordingly, you agree to review these Terms and Conditions periodically, and your continued access, use and/or posting on this Site shall be deemed your acceptance of the changed Terms.

  8. Entire Agreement

    These Terms and Conditions constitute the entire agreement between us relating to the subject matter hereof, and supersedes any prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing or by making such amendments or modifications available on this Site.